Upon ceasing enrollment and prior to beginning repayment, federal Stafford and Graduate PLUS loan borrowers are required to complete an exit counseling session. The exit counseling session provides information about borrower rights and responsibilities regarding loan repayment.
There are several ways to complete the exit counseling requirement:
You do not need to notify the Financial Aid Office upon completion of your exit counseling requirement. However, you are welcome to contact our office with any follow-up questions.
For questions about your individual student loans, you should contact your lender or the current holder of your loan. To determine the holder of your loan, you should consult the National Student Loan Data System (NSLDS). Please note that private (non-federal) education loans and Stanford University loans are not included in NSLDS.
If you encounter difficulties with your lender, you may wish to contact the U.S. Department of Education’s Federal Student Aid Ombudsman. The Ombudsman provides borrowers with information and guidance to resolve concerns about their student loans. As an advocate, the Ombudsman can research problems and determine if you have been treated fairly. Here is the contact information for the Ombudsman’s office:
U.S. Department of Education
Federal Student Aid Ombudsman
830 First Street, N.E.
Washington, D.C. 20202-5144
If you plan to re-enroll at Stanford or another college or university, please notify your lender. You may need to complete an in-school deferment request to postpone repayment. You should continue to make monthly payments until you are officially notified of approval of your deferment request.
Last update: May 27, 2015 4:11 PM